ABOUT CMR

CMR is a California-based third-party collection agency that has been in business since 1986. The business was founded by Pat Wallace and Donna Kelley, who both brought extensive credit and collection experience to the company and who remain active in the day-to-day business operations.

CMR is an active participant in our community as a business citizen and employer. We realize that our employees are our greatest asset and are dedicated to providing them with the tools and environment that supports their success. Our goal has always been to provide our staff with a fair wage and a meaningful job experience. We want our employees to feel valued and proud about the job they do and the company they work for. We employ a full-time staff of experienced collection professionals and have a very low turn-over rate. Most of our collectors have been with us for years and our management personell have all been with the company for 20+ years. We also provide opportunities and experience to younger employees to entry level clerical positions.

CMR offers customized collection solutions based on the needs of our clients and have a proven track record of effective recovery results.

CMR maintains active memberships in several professional associations that provide ongoing education and training in the collection industry. We take advantage of these education opportunities to keep our staff well trained and knowledgeable in the current consumer trends as well as the changing rules and requirements. These relationships help ensure that we are compliant with the State and Federal laws that govern our industry.

MISSION STATEMENT

To bring each account to a resolution, maximizing the net back dollars to our clients by using current technology combined with the experience and expertise of our people and maintaining the integrity of CMR and that of our clients.